Lubrizol Additives
Standard Supply Chain Services
North America
At Lubrizol, the team of professionals responsible for managing your account is dedicated to making it easy for you to do business with us. This handbook, which details our standard offerings, was developed to ensure an efficient and effective supply chain for our customers. Supply chain offerings beyond the standard are available, and we welcome the opportunity to review your requests and provide you with service options. There are typically nominal fees associated with non-standard requests, which may require additional supply chain resources.
Customer Service Center & Hours of Operation
| Location |
Phone, Fax, Email |
Office Hours |
Deer Park Plant
#41 Tidal Road
Deer Park, TX
77536-0158 |
Phone: +1 877-646-8311
Fax, Domestic (U.S.): +1 832-260-7338
Fax, Export (Canada and Mexico): +1 832-260-7334
Email: Customer Service Representative specific
|
7:00 AM – 4:30 PM Central Time |
Orders can also be placed electronically accessing www.mylubrizol.com. Here you can enter sales orders, obtain sales order documentation, and product information online 24 hours a day, seven days a week. www.mylubrizol.com is a secure site that requires user set up and password access. Online access can be requested directly through www.mylubrizol.com or contact your regional Customer Service Representative or Account Manager.
Documentation
The following documents are standard documents provided by Lubrizol and are also available through www.mylubrizol.com:
Order Acknowledgment
- Terms and Conditions
- Commerical Invoice
- Shipping Documents (Bill of Lading, Packing List)
- Certificate of Analysis
- Material Safety Data Sheet (MSDS)
- Product Data Sheet with Handling Instructions
For export documents, contact your regional Customer Service Representative.
Service after Shipment
With each shipment, Lubrizol strives for complete customer satisfaction. Lubrizol values input from our customers to help drive continuous improvement. Lubrizol’s Customer Assistance Group is dedicated and focused to help Lubrizol’s customers achieve complete customer satisfaction.
Should you have a concern with an order after it has shipped, our Customer Assistance Group will work directly with you to resolve any issues to your satisfaction. Customers are requested to communicate directly via email with our Customer Assistance Group.
Responsible Care® Management System (RCMS)
Lubrizol has always subscribed to the guiding principles of Responsible Care®. The guiding principles are supported by a Responsible Care® Management System. The system approach builds on the already strong processes in place, adding emphasis to communication, gauging how well we communicate with customers, suppliers, neighbors, investors and other stakeholders.